25+ Business Software Tools That Help Your Small Business Grow

Digital tools allow small businesses to run smarter, not harder. In fact, small businesses that adopt multiple tech solutions report higher growth: one study found 84% of firms using 4–5 tools saw sales gains, versus 77% of low-tech adopters.

This guide explores more than twenty‑five categories of business software and highlights how each one contributes to growth. Where appropriate, specific examples of tools from reputable marketplaces are mentioned so you can explore options further.

Accounting Software

Accurate financial records are the backbone of any business. Modern accounting platforms let you record transactions, automate invoices, reconcile bank statements and track expenses from one dashboard.

The right solution also generates reports that illuminate cash flows and profitability so you can make informed decisions. Accounting software helps companies maintain control of finances, automate invoicing, track expenses and inventory, collaborate with accountants and stay compliant with tax authorities. 

Popular choices include Zoho Books, Pabbly, QuickBooks, Busy and HostBooks. Check our top-rated picks for the best Free and Paid Accounting Software for small businesses in India.

GST Billing & Invoicing Software

In India, the Goods and Services Tax (GST) introduced a unified tax regime since July 1, 2017—but filing returns manually can be complex. GST‑compliant invoicing software automates tax calculations and generates error‑free invoices and returns.

Such tools help businesses stay up‑to‑date with evolving GST rules, save time and reduce mistakes, speed up collections through automated invoicing, and improve accuracy and transparency.

The ClearTax team adds that good invoicing software stores customer data, links with accounting systems, offers multiple payment options, provides reminders for late payments and creates customised, professional invoices.

Solutions like Vyapar, Zoho Invoice, Khatabook and GimBooks handle GST reporting while streamlining billing, storing customer data and generating error-free invoices.

CRM Software

Customer Relationship Management (CRM) systems centralise sales, marketing and support data so teams can deliver personalised experiences at scale.

CRMs improve customer service, increase sales by streamlining the pipeline, provide detailed analytics, automate routine tasks and enable accurate forecasting. By keeping all communication histories in one place, CRMs help small businesses nurture leads and retain customers.

Popular CRM platforms include Zoho CRM, Freshworks CRM, Maple CRM and SalesBabu CRM. These tools centralise sales and support data and help you nurture leads.

Collaboration Software

When people collaborate effectively, projects move forward faster. Collaboration platforms combine messaging, video meetings, file sharing and task management, making it easy for hybrid and remote teams to stay aligned. RingCentral notes that collaboration tools promote communication, enable work from anywhere, reduce information silos and foster connection among distributed employees.

Products such as Pabbly, Dropbox, and, Same-page.com  bring chats, video calls and shared documents into one app so everyone stays in sync.

Password Managers

Weak passwords are a common security hole. For small businesses, a password manager provides a central vault where employees can store, share and generate strong credentials.

Bitwarden’s research highlights that password managers streamline access, simplify onboarding and off‑boarding, allow secure password sharing, audit password hygiene across the company and scale security as the business grows.

Well-known tools include Bitwarden, RoboForm, LastPass, NordPass, Keeper and Zoho Vault among our top-rated picks for Best password managers. 

HR Software

Manual human‑resources tasks—payroll, time off tracking, benefits administration—quickly become overwhelming. HR platforms centralise employee records, automate compliance and free HR teams to focus on people rather than paperwork. According to the U.S. Chamber’s CO‑, HR software manages payroll, onboarding, scheduling, attendance and benefits from a single system.

Solutions like Zoho People, Keka, Freshteam, Pocket HRMS and Qandle help small firms pay employees accurately, comply with labour laws and create a smooth employee experience.

Virtual Classroom Software

Remote training isn’t just for students. Virtual classrooms allow small businesses to onboard employees, provide product training and conduct workshops without travel.

Virtual classrooms offer real‑time support, flexible scheduling, personalised sessions and digital job aids; they also provide immediate feedback and help retain talent by delivering engaging development opportunities.

Leading Virtual classrooms platforms include Zoom, BrainCert,  and Adobe Connect.

Project Management Software

Projects fail when tasks slip through the cracks. Project management software keeps teams organised by consolidating communications, task assignments, timelines and documents. Business News Daily observes that these platforms help organisations keep assignments on track, meet deadlines, stay on budget and provide dashboards for status updates. 

There are a few best Project management tools like Paymo, Celoxis, Zoho Projects, Freshservice and ProofHub that provide visual boards and timelines so you can prioritise work, delegate tasks, and monitor progress in real time.

Remote Work Software

A remote‑friendly setup broadens your talent pool and reduces overhead.  Remote work policies save on real estate and utilities, improve morale, boost productivity and allow you to hire the best talent regardless of location.

To make remote work viable, you need reliable solutions that combine project management, time tracking and communication, such as Backlog, Homebase, ISL Online, Flowace and Kickidler.

ERP Software

Enterprise Resource Planning (ERP) systems integrate accounting, inventory, purchasing, human resources and supply chain functions into one platform. CO‑ explains that ERP improves and scales business processes by automating workflows; offers better resource management with visibility into inventory and suppliers; increases supply chain transparency; boosts productivity; provides real‑time analytics; simplifies compliance; eliminates data silos; reduces software and labour costs; and enhances customer experiences.

While full-featured ERPs like Horizon ERP and Xmplar can be comprehensive, modular platforms like AlignBooks, HostBooks and Katana let small businesses start with essential modules and scale as they grow.

Remote Access Software

If employees or IT staff need to access office machines from home, remote access software provides secure connections. RealVNC notes that remote access enables flexible working policies, increases productivity and work‑life balance, facilitates recruitment, reduces office costs, enables outsourcing, supports collaboration and screen sharing, and provides training and troubleshooting capabilities.

Common Remote access tools include Assist, LogMeIn, RemotePC, AnyDesk, TeamViewer, RealVNC, Ammyy Admin, Monitask and AnyViewer.

Dental Practice Software

Dental practices have unique needs—appointment scheduling, patient records, imaging, and billing—all requiring strict data privacy. Dental software automates administrative tasks like scheduling and insurance claims, provides quick access to electronic health records, integrates diagnostic imaging and supports treatment planning. Such systems streamline admin work, enhance patient care through personalised treatment plans, improve clinical efficiency with digital charting and ensure data security and compliance (e.g., HIPAA).

Some of the best dental software top picks are ACE Dental, HaleMind, Healcon Practice, CAPS28, YAPI and Planet DDS.

Medical Practice Management Software

Beyond dental, medical practices benefit from integrated software that handles billing, scheduling, e‑prescribing, claims management and patient portals. The U.S. Chamber notes that healthcare software allows clinics to automate tasks and digital data entry, leading to more time for patient care, improved claim accuracy and faster collections; portals and telehealth features increase patient satisfaction; and robust analytics provide insights into practice health.

Features often include appointment scheduling, financial reporting, demographic management, e‑prescriptions and secure messaging. Examples include Kareo, DrChrono, Athenahealth, and Practice Fusion. 

Examples include Kareo, DrChrono, Athenahealth and Practice Fusion. 

Read- Best Medical Softwares of 2025

Live Chat Software

Real‑time chat on your website reduces friction for customers and increases conversions. CO‑ reports that live chat reduces cart abandonment and support costs by providing immediate assistance; it collects visitor data, tracks movement, allows proactive messaging if visitors hesitate on a page, uses canned responses for speed and saves transcripts for continuous improvement.

Additional benefits include the ability to handle multiple conversations simultaneously, faster responses than email, lower costs compared with phone support and integration with CRM and help desk systems. Popular tools include LiveChat, JivoChat, Olark, Freshchat, Pure Chat and ManyChat.

Time‑Tracking Software

Knowing where your team’s time goes helps you prioritise, bill accurately and improve processes. Harvest explains that time‑tracking softwares provide task management flexibility, boosts productivity, encourages collaboration, increases focus and accountability, improves decision‑making by providing historical data and strengthens client relationships through transparent reporting. BigTime adds that such platforms improve billing accuracy, aid project management, support informed decisions and streamline payroll.

Popular solutions include RescueTime, DeskTime, TimeCamp,  and Hubstaff.

Online Video Makers

Video is one of the most engaging ways to tell your story. Video is a very effective marketing medium as well: studies show people recall 95% of a message when delivered via video

Microsoft notes that more than 3 billion internet users stream or download video each month, and over half of surveyed consumers are more likely to share video than other types of content. Online video editors let you create professional content without technical skills. Benefits include accessibility on any device, cost‑effective plans, streamlined interfaces, no software installation and collaboration features.

These Online Video Makers Tools like FlexClip, Animoto, Visme, Canva, and Vyond make it easy for small businesses to create marketing videos, tutorials and product demos.

Property Management Software

Landlords and property managers juggle rent collection, maintenance requests and tenant communication. Property management software like TurboTenant automates these tasks.

These platforms consolidate tasks: online portals let tenants pay rent or submit maintenance requests, and landlord records are kept organized. In fact, small landlords who implement property software have seen a 23% reduction in late payments and cut admin time by up to 75%. They also centralise messaging so property managers can send announcements or respond to issues.

Food Delivery & Online Ordering Software

For restaurants and cafés, and Food delivery platforms, like  Swiggy, Zomato, DoorDash, an online ordering system and a good Food Delivery Software is no longer optional. These systems speed up service by reducing back‑and‑forth, save costs by requiring fewer staff, improve accuracy because customers place orders themselves, provide sales data for reporting and extend a restaurant’s reach beyond the physical location. They also reduce physical contact—important during public health crises—and remove capacity constraints since there’s no limit to virtual seating.

PDF Editor Software

Managing documents efficiently is critical when you’re dealing with contracts, proposals and forms. PDF editors allow you to modify text, add annotations and create fillable forms without converting files.

PDF editors improve document management, enhance workflow efficiency by allowing conversions and merging, support collaboration through cloud sharing and e‑signatures, reduce printing costs and offer security features like password protection and redaction.

Marketing Reporting Software

Good decisions come from good data. Marketing reporting tools bring data from multiple sources—website analytics, ad platforms, email campaigns—into one interface. TechnologyAdvice notes that these tools foster a data‑driven culture, save time by automating report generation, improve forecasting with trend analysis and deliver on‑time reporting.

Platforms like Google Analytics, HubSpot Marketing Hub, Databox, and Sprout Social help small businesses monitor performance and adjust campaigns quickly.

Dropshipping Automation Software

Dropshipping allows businesses to sell products without holding inventory. Dropshipping Automation tools like Oberlo, AliDropship, Spocket, and DSers handle product listings, order routing and tracking so entrepreneurs can scale. Shopify’s guide states that automated dropshipping improves efficiency, reduces manual errors, requires less capital and lowers operational costs. While margins may be thin, automation provides a lean path to test product ideas.

Call Center Software

For businesses handling customer calls, call center or cloud phone systems offer advanced call routing, analytics and integrations. They ensure 24/7 customer coverage without needing a large in-house staff. Call center software can automatically route calls based on skillset and queue calls when agents are busy, so inquiries don’t get dropped. This improves customer experience: a study shows that 90% of missed calls never return, so automatic call-handling can capture more leads.

By using a professional voice system, small businesses project a reliable image and can even turn inbound calls into sales opportunities. In essence, call center software boosts service quality and protects revenue by ensuring every customer call is answered promptly.

Some of the best solutions include : RingCentral, Five9, Zoho Desk, and Freshdesk.

Workflow Automation Platforms

Business process automation tools connect different apps and automate repetitive workflows. They let you create “if-then” rules (for example, saving email attachments to cloud storage or syncing CRM and email lists). Automation software frees employees from manual data entry and routine tasks. According to the U.S. Chamber of Commerce, SMBs increasingly automate processes “as much as possible because it helps them avoid burnout” and refocus time on strategic work. For example, automation can complete a payroll workflow or send a series of marketing emails, all without human intervention. This efficiency gain lets small teams do more with less and ensures consistency in operations.

The Workflow Automation Tools like Zapier, Pabbly, Zoho Flow, Make, Workflows automate marketing, sales, HR, and operations tasks, helping small businesses scale efficiently.

Affiliate Management Software

Affiliate marketing allows you to partner with influencers and websites to promote your products. Managing commissions and tracking performance manually is time‑consuming. Pipedrive’s guide notes that affiliate management software automates commission calculations, payouts and link sharing; detects fraud; retains high‑performing affiliates through customised dashboards; improves visibility with real‑time monitoring; and scales programs with automation and segmentation.

User Feedback Tools

Understanding your customers is one of the most powerful levers for growth. Customer feedback tools help small businesses capture rich, actionable data to stay agile, improve marketing, enhance customer experiences and make timely product improvements. These tools integrate with websites, social media and email to collect surveys, ratings and reviews.

Feedback tools improve customer loyalty, inform product development, enhance customer experience and enable data‑driven decisions. They offer various channels—from surveys and live chats to social listening—and features like automation and analytics to turn raw feedback into insights.

Common tools include SurveyMonkey, Typeform, Qualtrics, and Google Forms. Gathering customer feedback is a low-cost form of market research, which helps refine products, improve user experiences, build social proof, enhance customer service, and identify new markets.

Overall Best Rated Tools for all Your Business Needs - A Quick Comparison