LiveChat review- Can it really boost your sales?
Are you wondering why your business website is not attracting as many customers as you thought it would, despite all the efforts of making it user-friendly, informative and SEO optimized? In fact, do you feel that you are even losing your customer base recently? Then our advice to you is to recheck your customer service and support system, since a delayed or unresponsive support can potentially be a factor that drives customers away. In that case, we have come up with a one-stop solution to your problem-LiveChat. Did you know that almost 42% customers prefer chatting real-time than email (23%) or any other social media (16%)? [See Source]
What is LiveChat?
LiveChat is of the best and leading Live chat software in the World. It replaces the slow and time-consuming means like phone and e-mail for communicating with your customers with the fast live-chatting system with which you can respond to their queries and resolve their issues in real time 24x7. This in return makes your customers happier and thus captures more leads and boosts sales manifolds. According to testimonies, a visitor who uses the live chat feature is 11 times more likely to convert into your customer than any average visitor of your website.
LiveChat was launched in the year 2002 and now caters to more than 32,000 businesses ranging from new, small entrepreneurs to established business kings like PayPal, Mercedes-Benz, Adobe, Nikon, LG, Unilever etc. LiveChat has customized solutions that fit any kind of industry such as e-commerce, software, finance, education, hosting etc.
How does it work- Salient features?
LiveChat has specially designed tools that make responding to customer queries more efficient and as fast as lightning. These include Message sneak-peek (lets you read a message while they are typing even before they send the), canned responses (repetitive, mostly used responses saved for instant use), Chat tags, archives, file sharing options, chat rating etc.
Efficient customer management
Eye-catching chat widgets that prop up on the screen, unique greetings to attract visitors to chat, and features like chat-routing, automatic-ticketing while you are offline, chat transcripts etc. make sure none of your customers leave unsatisfied.
LiveChat balances its extensive use of AI by providing a human touch in the form of customization. You can add themes and backgrounds to the chat widget that matches your brand, add profile pictures and introductions to chat agents and provide 45+ language options to chat with your customers all of which ensure them that you are personally to help them out.
LiveChat gives in-depth insights about your chat agents’ and customers activities in the form of real-time metrics, data summary, chat reports, agent reports (including agents’ activities, chat duration, response time etc.), Ticketing reports and many more analytics that let you know how effective is your live chat system.
LiveChat keeps security at the highest pedestal by using a 256-bit SSL encryption. It never stores any sensitive data such as credit card details of customers and also provides extra security layers through features like 2-step verification and access restriction through IP limitation.
It is not always possible to get enough staffs working round the clock. In such circumstances, you can even use a Chatbot by paying little extra who, though lacks personal touch, responds to customer queries instantly 24x7.
LiveChat Offers more than 200+ integrations and add-ons including various CRM software such as Salesforce, Chipmunk, Stripe, FaceBook messenger, Zoom chat etc., so that you can manage all your customer relations from one place.
Phone, email and live chat support are available 24x7.
Free Typing speed test by LiveChat INC
Another resource built by the makers of LiveChat is the free WPM (words per minute) style typing speed testing tool where you just have to type in the character shown in the box and in return get an insight into your typing speed in WPM and also percentage accuracy. You can even compare your scores with the global average typing speed.
LiveChat comes with a 14-day free trial with all of these plans:
Starter plan ($16/agent/month):
This plan suits small start-ups and home offices best with features included like 60-day chat history, Basic widget customization, data security, ticketing system, traffic tracking up to 100 customers etc.
Team plan ($33/agent/month):
This plan offers a Full-time support-team with features like unlimited chat history, full widget customization, data security, ticketing system, traffic tracking up to 400 customers etc.
Business plan ($50/agent/month):
This plan provides all features in the Team plan and addition la features like staffing prediction, work scheduler and traffic tracking up to 1000 customers.
Enterprise plan (individual contract with annual billing):
This plan is specially built for Fortune 500 corporations and comes with many additional features such as Product training, software engineer support, dedicated account manager etc. and added security features like HIPAA Compliance and Single Sign-On (SSO).
Our Final thoughts: