JivoChat Reviews & Expert Opinion

2020 was a year of extraordinary and unfortunate occurrences around the world, but it was also a year of growth in the world of e-commerce and online companies. When the global lockdown threatened their survival, the business community responded by creating an online forum.

People went online to browse, test, and shop for items while the stores were closed. Businessmen took advantage of this moment as well, capitalizing on the recent trend. This is where websites like Jivochat come in handy for small companies, entrepreneurs, and even existing company owners who are less technically savvy.

So, let’s talk about what basically the JivoChat is

What is Jivochat?

JivoChat is an all-in-one best livechat software that links you to your customers everywhere they are, including smartphone, web, email, social media, and other platforms, and is a multi-channel business engagement network that was built to enhance client communication, website conversions, and overall customer service.

Jivochat is one of the best and most popular live chat apps in the world. It replaces the sluggish and time-consuming methods of connecting with your clients, such as phone and e-mail, with a quick live-chatting system that allows you to respond to their questions and address their problems in real time 24/7.

JivoChat is simple to install and customize to fit perfectly with your brand. It also provides Android and iOS applications, helping you to continue assisting customers through your mobile devices.

Features of JivoChat

1.  Chat Software for the Future

JivoChat has specially built resources that make responding to consumer inquiries more effective and lightning quick. Message sneak-peek (allows you to read a message as it is being typed or before it is sent), canned responses (repetitive, often used responses stored for immediate use), chat tags, files, file sharing options, chat ranking, and so on.

2. Customer management that works

Eye-catching chat widgets that pop up on the phone, one-of-a-kind greetings to entice guests to chat, and things like chat-routing, automated ticketing when you're offline, chat transcripts, and so on. Be certain that none of the clients are dissatisfied.

3. Extensive design

JivoChat combines the heavy use of AI with a human touch in the way of customization. You can customize the chat widget with themes and backgrounds that fit your brand, add profile pictures and introductions to chat agents, all of which mean that you are directly available to assist them.

4. Analytics and Reports

JivoChat provides detailed insights into your chat agents' and customers' interactions in the form of real-time stats, data summaries, chat statistics, agent reports (including agents' activities, chat length, response time, and so on), Ticketing reports, and several other analytics that show you how powerful your live chat system is.

5.  Safety and Security

JivoChat maintains the highest level of confidentiality by using 256-bit SSL encryption. It never stores confidential data such as consumer credit card information and adds extra security layers with features such as 2-step authentication and access restriction via IP constraint.

6.  A Chabot

It is not always easy to have a sufficient number of people working around the clock. In such cases, you can also use a Chabot, which, although lacking a human contact, responds to customer questions immediately 24/7

7. Add-ons and integrations

JivoChat supports integrations and add-ons, including CRM applications, allowing you to handle all of your customer relationships in one location.

8. Assistance

Phone, email, and live chat service are available 24 hours a day, seven days a week.

9. Predict messages and reply in a period of time

Jivochat offers you the function that throughout a conversation session, your team will quickly send pre-configured instant replies while not sounding sort of a mechanism or breaking the communication. This feature is thought as message prediction and is one of the most reasons chat support is fast.

10. Perfectly Designed

The JivoChat widget is so well designed that it can work with any device whether it’s modern OS or any mobile device. And you can even chat in your language because each word of the jivochat widget is customisable as it has the function that it can be translated into 20 languages

11. Find all of your messages in one location that is well-organized.

Enabling email forwarding from your company's address to Jivochat would enable your team to accept emails and chats in a single inbox, as well as access to all JivoChat productivity features. And the Agents are no longer required to move between emails and chat applications on a regular basis.

Pricing

Jivochat is a chat widget and had a free version that you can use for as long as you want, and a professional version with a lot of interesting extra features that might interest you.

Once you register, there is a 14-day free trial period.

The basic package is free for up to 5 agents.

Professional plan: $13 per agent per month, paid monthly. Check for an exclusive jivochat discounts here

Conclusion

Millions of companies use Jivochat customer service to convert guests into clients. It enables you to respond easily, deliver tailored customer support, be mobile-ready, and it also provides a variety of features to help you sell more and attract clients.

If you are just starting out as a small business or are the owner of well-established e-commerce, having a jivochat will help you scale your profits and satisfy your customers' needs.