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Zoho Desk Review

Zoho Desk
No ratingFrom : ₹800 per month
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Zoho Desk

Zoho Desk Key Features: What makes Zoho Desk Best?

Best Help Desk Software

Protect your customers data

Support multiple languages

Discount for annual billing

24*7 technical support

Comes with free plan

Explore Zoho Desk Services & Plans

Pricing

FREESTANDARDPROFESSIONALENTERPRISE
0.00 per month₹800.00 per month₹1,400.00 per month₹2,400.00 per month
  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
  • Features from FREE +
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ( ₹345/Light Agent/Month)
  • Features from STANDARD +
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ( ₹345/Light Agent/Month)
  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹345/Light Agent/Month)

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