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3 Free Agents
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Email Ticketing
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Customer Management
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Help Center
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Private Knowledge Base
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Predefined SLAs
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Macros
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Multi-language Help Desk
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Mobile Apps
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24x5 Email Support
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Features from FREE +
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Social & Community Channels
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Product-based Ticket Management
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Help Center Themes Gallery
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Public Knowledge Base
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SLAs & Escalations
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Workflow, Assignment & Supervise Rules
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Customer Happiness Ratings
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Reports & Dashboards
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Work Modes for Tickets
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Marketplace Extensions & Integrations
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ASAP - Embeddable Self-service
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24x5 Phone Support
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Add-On ( ₹345/Light Agent/Month)
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Features from STANDARD +
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Multi-Department Ticketing
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Team Management
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Telephony
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Automatic Time Tracking
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Blueprint - Basic Process Management
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Round Robin Ticket Assignment
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Agent Collision
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Tasks, Events & Call Activities
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Ticket Templates
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Private Marketplace Extensions
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SLA Dashboards
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Ticket Sharing
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Mobile SDKs
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24x5 Chat Support
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Add-On ( ₹345/Light Agent/Month)
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Features from PROFESSIONAL +
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Live Chat
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Zia - Artificial Intelligence
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Help Center Customization
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Multi-brand Help Center
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Advanced Process Management
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Custom Functions
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Multi-level IVR
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Global Reports & Dashboards
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Scheduled Reports
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Contract Management
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Validation Rules
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Layout Rules
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Field Watching
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Multiple Business Hours & Holidays
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Role-based Data Sharing
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50 Light Agents
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Add-On ( ₹345/Light Agent/Month)
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