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Freshchat Reviews & Expert Opinion

User satisfaction

Features

Support

Performance

Pricing

From :

₹ 999.00

per month

About Freshchat

Explore Freshchat Services & Plans

Freshchat offers the following Services and Plans:
Messaging : Free/month - ₹3299 /month
Omnichannel : ₹5699/month - ₹9999 /month

Messaging Review

Messaging

SproutBlossomGardenEstate
Free/month₹999/month₹1999/month₹3299/month
 No free bot sessions
 Chatbots
 Chatbot Analytics
 Inbox Views 
 Topics 
 Groups
 Conversation Labels
 Bulk Actions 
 User Properties
 Mobile SDK
 Wordpress
 Freshdesk integration
 10K MUV/account
 Up to 1000 free bot sessions/month
 Everything in Sprout and
 Assignment Rules 
 Priority Inbox
 Canned Responses
 Private Notes
 User Events & Timeline
 User Segmentation
 Business Hours (Global) 
 Offline experience 
 Basic Dashboard 
 FAQs
 Conversations Overview Report
 Facebook Messenger
 Files 
 Marketplace (App Store) 
 100K MUV/agent
 Up to 2000 free bot sessions/month
 Everything in Blossom and
 Auto-resolve 
 Team Performance Report
 CSAT Survey & Report
 WhatsApp Business
 200K MUV/agent
 Up to 3000 free bot sessions/month
 Everything in Garden and
 IntelliAssign 
 Business Hours(by Groups) 
 Co-Browsing 
 Live Translate 
 Advanced Dashboard 
 Advanced Automations
 Agent Availability Report 
 Multilingual Support 
 Apple Business Chat
 Roles and Permissions
 300K MUV/agent
Get Started

Omnichannel Review

Omnichannel

Estate OmnichannelForest Omnichannel
₹5699/month₹9999/month
 Email, social, chat, phone channels
 Chatbots  
 Messaging 
 Omnichannel Customer Timeline 
 Roles and Permissions 
 Custom reports 
 Co-browsing 
 Multilingual support 
 Includes 3000 local min/month 
 Includes up to 3000 free bot sessions/month  
 Includes up to 5000 Collaborators
 Assist Bot  
 Email Bot  
 Auto-triage  
 Canned responses suggester  
 Article suggester  
 Omniroute™ 
 Voicebot  
 Speech-enabled IVR  
 Abandoned call metrics 
 Allowed IPs 
 Includes 5000 local incoming min/month 
 Includes up to 5000 free bot sessions/month  
 Includes up to 5000 Collaborators
Get Started

Freshchat Key Features: What makes Freshchat Best?

Best Messaging channels

Online livechat software

Multiple language support

Real-time Dashboard

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