Updates are provided on a timely basis and they provide regular correspondence to us. there is LIVE stats/information about your space, bandwidth, ftp account. Thumbs up!
There are many hosting companies out there that are cheap and I decided to test a couple of them out, including big companies like godaddy and bluehost, but spidyhost has been the best one I dealt with, they fix things other companies wont even look at and do more than what they are suppose to do. Will continue using them for all of my future projects, specially with their slack control panel as each site ends up in a different server with a different IP which is what I need for SEO.