tawk.to VS Tidio

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A "billable conversation" is any chat, email, or social media interaction where one of your human agents actually responds to a customer. If a visitor starts a conversation but no one from your team replies, you don't get charged for it. The smart part? Automated responses from Tidio's Flows or Lyro AI don't count as billable either—only when your actual human team members jump in and send a message does it hit your conversation limit.

Tidio's free trial gives you 7 days to test drive all their premium features—no credit card required. You can try everything from advanced analytics to unlimited AI conversations and see what works for your business. When the trial ends, you automatically drop back to the free plan, so there's no risk of surprise charges or having to remember to cancel anything.