tawk.to Reviews & Expert Opinion

One New Message!!

Do we all not get tempted to check our phones when we see this notification on our screens? We sure do! Why not use this as a tool to get your customers connected with you in a more personalized manner.

There can be no denial of the fact that adding a personalized touch towards your customers wins you their loyalty, trust, and retainment. There are higher chances of you getting a clear idea about the customers’ needs, queries, and concerns through one-to-one communication. Desire to know more? Read to find out everything you wish to know.

What is tawk.to?

Tawk. to is a free livechat software for an easy and free way to communicate with your customers  so that you always remain in front, always updated and organized with all your customers and everything associated. Wondering what all it has in store for you? Here it is:

1. Helps you get closer to your customers: All that customers want is their issues and concerns getting resolved. IF you can address them all before they are even your “customers”, it will win you their trust and confidence. So that they choose you over your competition.

2. Helps you get organized- Remain organized with all your customers’ databases in one place. Result? You can build strategies based on a smart and sophisticated database in a hassle-free manner.

3. Be prompt, be active- Being responsive is one thing while being super responsive is another. Be prompt in responding to the feedback, concerns, and most importantly your customers’ queries.

4. Monitor customers’ activity in real-time- There is nothing better than keeping a record of the activities of the customers in real-time. What pages they are visiting more, when was the last conversation they had with your representative, etc. Also, keep the entire conversation history saved in one place.

5. Be where your customer is- Tawk.to comes with features like ticketing, video and voice add-ons, live chat, etc. These help you be there with your customers, no matter where they are!

6. Easy conversation management- Assign conversations to your team members based on the customer’s conversation history. This will, first, give your customers a memorable and a personalized experience. And second, with the knowledge about the customer in hand (and mind!), the representative will be able to manage better.

7. Share your knowledge- Sharing is caring! You share your knowledge base with customers for free and let them feel cared for and loved. You can select what to publish publicly by discussing with your team internally.

How does it work?

Wondering how this magic happens? It’s as simple as a, b, c! All you need to do is to add a small JavaScript snippet to your site. And you are set to communicate with your customers for free in just 30 seconds!

Products and Services Offered

• Live Chat

• Chat Pages

• Knowledge Base

• Hire Chat Agents

• Hire Virtual Assistant

Live Chat:

In this 1-minute setup, you can add live chat to your website for 100 percent free. All you need to do is click, copy, paste and start the chat! Copy a line of JavaScript to the HTML of your website and the chat widget starts working instantly.

All you need to do is sign in to the dashboard, invite members of your team and start a chat with your visitors. It lets you track and monitor the progress of your team over time. You also get to check the review history and check performance in analytics. It helps you:

• Localize message in your language

• Answer chats even from a mobile device

• Respond quickly with shortcuts

Chat Pages:

You can avail this product even if you do NOT OWN A WEBSITE! Chat pages are hosted landing pages that help you turn links into conversations. You can create a profile page that speaks of your brand or organization. You can create a chat page for every product or service you provide. You can link any social campaign to your chat page and thereby drawing traffic to your chat page. It gives you features like:

• No coding needed

• Direct to chat, without friction

• Ultimate for Expos and online events

Knowledge Base:

Tawk.to enables you to share a free knowledge base with your customers and visitors. What gets published on the knowledge base can be discussed internally with your team. This helps the customers explore everything they want to and also helps your team find answers to your customers’ queries. One knowledge base that helps your customers and team, both that gets created in just a few minutes! The free knowledge base lets you:

• Format articles with block

• Keep your content organized and in place

• Built-in language translation functionality

• Helps you go live instantly

Hire Chat Agents:

Hiring chat agents from tawk.to help you deliver beyond the best. So if missing any chat from your visitor is your worst nightmare, then you might have a promising solution here. It’s one way of converting your leads to happy customers! And the best part is that it comes with a 7-day free trial!! Hiring chat agents comes with features like:

• $1 per hour rate

• No bots, only real humans

• Delivers better leads

• Round-the-clock availability

• Native speakers available

• CRM integrations

Hire Virtual Assistants:

Hiring a virtual assistant gets you an opportunity to free up some time from your busy day for the more important tasks in your work life. Simplify your day by hiring a virtual agent starting at the minimal rates of $7 per hour and explore unlimited benefits like:

• Bookkeeping

• Data entry

• Telemarketing

• Transcription

• Administration, and so much more…!

Our Verdict On the Same:

Tawk.to is a one-stop solution to address all your needs towards your customers. Their queries, concerns, and feedback can all be addressed in one place. Not just that but you can also get everything customized as per your needs. With tawk.to, you also get organized to free yourself and focus on the more important tasks. Most of its services are for free and those that are paid come with a free trial for a specific period. So you know what is best for you and your organization.