Best CRM Softwares of 2020

Maintaining a good relationship with customers or prospects is paramount for a successful business. Back when technology was not much used in businesses, customer relationship management was done manually in the form of old school traditional techniques. But later when CRM strategy became one of the most important factors for a business, the use of modern tech was introduced and now we have dedicated Customer Relationship Management Tools. Check below our recommendation, the top best CRM software in the market to choose for your businesses:

67.00Price/month


FEATURES

  • Best CRM Software
  • Best for Lead, Contact, Account, Deal Management
  • 21-day FREE trial Available
  • No credit card required
  • 24x5 email, chat, phone support

Review Score

2 User Reviews

AVG. User Rating

OUTSTANDING

$25.00Price/month


FEATURES

  • Hightly effective Customer Relationship Management System
  • CRM Interface from sales and marketing to customer service
  • FREE Trial for 30-Days
  • 24/7 customer support team

Review Score

3 User Reviews

AVG. User Rating

OUTSTANDING

400.00Price/month


FEATURES

  • Pipeline-centric CRM for small businesses
  • Free Plan Available for 3 users
  • SALES features like Leads, CRM views, marketing emails etc
  • Inventory Management available
  • Cancel or switch plans anytime
  • Customer Support Available

Review Score

2 User Reviews

AVG. User Rating

OUTSTANDING

$19.00Price/month


FEATURES

  • Top-Rated CRM for Small Business
  • Smart CRM for Office 365 and G Suite Teams
  • Pipeline Management, Marketing & Outreach
  • Free Trial for 14 days
  • Immediate access. No credit card needed.

Review Score

2 User Reviews

AVG. User Rating

OUTSTANDING

500.00Price/month


FEATURES

  • Online conference session demo on Maple CRM
  • Lead & Work flow Management, Prequalification & Lead Scoring
  • Free 7-days CRM trial Available
  • 24*7 Monitoring & Maintenance
  • Email and Ticket Support Available

Review Score

1 User Reviews

AVG. User Rating

OUTSTANDING

1000.00Price/month


FEATURES

  • Best SFA & CRM Solutions in India
  • CRM For Sales, Service & B2C Service
  • CRM Demo available through a web – conference
  • 24 x 7 Support Available

Review Score

2 User Reviews

AVG. User Rating

OUTSTANDING

$20.00Price/month


FEATURES

  • Best cloud-based CRM platform
  • Features- Sales force and Marketing automation, Lead Management
  • Relationship Intelligence, Dynamic Reporting
  • Account & Contact Management
  • After Sales Customer Support Included

Review Score

1 User Reviews

AVG. User Rating

OUTSTANDING

99.00Price/month


FEATURES

    Review Score

    2 User Reviews

    AVG. User Rating

    OUTSTANDING

    Before knowing what a CRM tool is and what it does, you must know what CRM means and why it is necessary.
     

    What is CRM?

     
    Customer Relationship Management, or popularly known as CRM is a continuous process of developing a long-lasting relationship, retaining the customers, and acquiring new customers. It involves the use of different strategies, techniques, and tools. A CRM tool is one of such requirements in the CRM of a business. 
     
    The business defines a strategy that states how the customer relationship team or the sales team must manage the relationship with both the existing customers and potential customers. In CRM, customer satisfaction is given the highest importance and the customer relationship team and the sales team must be able to establish a clear communication medium with the customers and prospects. 
    To retain existing customers, they need to be provided better after-sales service and always meet their expectations in terms of customer support. To do this, the executives must be trained well and most importantly have to know everything about the service or product your business is offering and everything that is involved with solving any queries related to that product or service.
     

    Why do you need a CRM software?

    In simple words, the software that is used in the CRM process is called as CRM software. And this software is the backbone of your CRM strategy and the process. The members of the customer relations team and the sales team are assisted and the CRM of your business can be hugely benefitted with the introduction of CRM software in the CRM of your business.
     
    If you use a CRM tool, you do not have to look for another tool as you can use a single software to manage both your customers and prospects. All the data of the customers and prospects are stored in the CRM tool and this data can be used to contact them and be in touch with them. Contact and interaction data is also stored. 
     
    For example, the feedback of the customers is one of the valuable assets for any business and a CRM tool most modern solution for easily collect feedback from your customers. If you do not use a CRM tool, all this data should be stored in other formats, maybe in a spreadsheet. And then when these documents are shared over the mail, the chances of them being properly utilized are very less. More often than not, these are ignored and the CRM process can take a big hit. But with a CRM tool, all this data is integrated into one place and is organized in such a way that it is easily accessible whenever needed. 
     
    As mentioned earlier, CRM is a continuous process, and to gather the trust of your loyal customers, you will have to personalize the messages sent to them and make them realize you care for such customers. For example, wishing a loyal customer on their birthday is one of the most effective ways of maintaining a good relationship with customers. And CRM tools make it extremely easy to do this, maybe in the form of reminders. You also get an option to send personalized wishes with certain CRM software.
     

    Benefits of using a CRM

     
    • Organization of the data of your all sales in a centralized manner is possible with a CRM tool. With the use of a CRM tool, you no longer will have to struggle to search for certain sales details and everything will be at your exposure in a matter of few clicks.
    • Highly accurate reports that give you a complete picture of the profitable assets and also analyze the performance of customer executives. And reports are one of the most important assets for any business. With the help of these reports, you can take your business to the next level by making the necessary improvements.
    • Advanced Automation helps in better communication with your customers and prospects. As mentioned earlier, CRM tools help you maintain a better relationship with your customers with personalized messages and automation brings a lot of things to light, which otherwise is ignored.
    • Scalability is also one of the biggest strengths of using CRM software in a business. You can keep the same tool even when you see success in your business. All you have to do is go for higher-end packages when your business makes it big in the industry. 
    • Customer satisfaction can be taken to a whole new level with the use of a CRM tool and it will eventually return in more revenue as a result of retention and referrals. More satisfied a customer is, the higher chance of being referred to their friends and family. And studies show that using a CRM tool results in 30% more sales.