About Wati
When you look to scale customer messaging on WhatsApp, you're not only looking to provide faster responses. You're also looking to manage more volume, manage context, and do real intelligent automation. This can help you eliminate the problems of manual workflows, causing delays, missed messages, and inconsistent customer experiences.Thanks to technology, the Wati team has approached this problem ... Read more about Wati in our expert Wati Review
Wati Frequently Asked Questions (FAQs)
Can I Use My Existing WhatsApp Number With Wati?
Yes, but the number must not have already been registered on the WhatsApp personal or business app. It will need to be a new number for the purposes of the API registration. You will also need a Facebook Business Manager account for authentication and number verification.
Does Wati Support Instagram DMs as Well?
Yes. Wati's unified inbox can manage WhatsApp chats as well as Instagram Direct Messages. This means you can manage both platforms from a single interface and assign agents to conversations from a single dashboard, tracking your conversations without having to flip between apps.
Is Coding Required To Use Wati?
Not at all! Wati has a visual builder to create chatbots, automation, and templates - no code here. And when you build more complex workflows, it is able to be used with webhooks, APIs, and third-party integrations for developers.
Can Wati Integrate With Shopify Or WooCommerce?
Yes. Wati provides native Shopify integration and also uses third-party tools in addition. You can use webhooks for WooCommerce or any other custom-built eCommerce backend for the real-time updates of new orders, status alerts, or even abandoned cart follow-ups.

