Trengo Reviews & Expert Opinion

As everyone is aware, handling personal and private communication is difficult. However, now companies try to use multiple tools to arrange their meetings for small decisions, but lastly, they get caught in endless time in the conversation due to that they had to waste too much time.

So, everyone needs a devise solution at this point to end this and guess what -“Trengo” has the most important function to help the company to handle its staff conversation in a most efficient and easy way and can also help them to focus their energy in one place, allowing teams to focus on what really matters: communication.

So, let’s talk about what is Trengo?

Trengo was founded by Patrick Meutzner and Marcel van de Weerd, who previously ran a software development firm.

Trengo is a one of the best CRM Software networking tool that offers companies to combine all the contact networks into a single, powerful inbox. Team up with colleagues to handle staff contact and customer interactions through various networks such as WhatsApp, emails, speak, social media sites, and voice calls. It allows organizations to manage unattended client messages, tag co-workers in internal emails, assign discussions, post notes or remarks, and receive push notifications about client experiences via mobile apps.

Trengo's allows employees to communicate with online visitors, set up reminders and automated greetings, and guide customer requests to specific departments. It supports collaboration with a range of channels, including Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, Exact Online, among others.

You may use Trengo to add documents to email conversations, send, deliver notes to customers, and quickly respond to client queries by using email templates or automated responses. You can also sort requested tickets depending on the team’s directories, or categories, send follow-up emails, or search and remember past experiences in the system.

Let’s talk about the features of the Trengo

1. A distinct value proposition that addresses a new and growing issue

Trengo lets your companies boost the customer experience and revenue while also saving money and resources invested by those departments by integrating all networks into one network and enabling teams to efficiently communicate. And helps you when your businesses strive to meet customers' high demands, regulation and monitoring can quickly spin out of control and become unmanageable.

2. Rapid growth and balanced unit economics when bootstrapping.

The Trengo can also bootstrap your business to grow quickly. The main benefit of bootstrapping is that businesses can learn how to be resource effective rather than scaling too quickly, wasting a lot of resources, and eventually discovering there is no path to profitability.

3. All of the team's - and customer's - contact would take place on the same forum.

Trengo manages internal communication via Team chat, so you can quickly reach your team members via chat and through it, you can boost your productivity by combining your inbox and team chat as it has one team for all your inbox and team chat. And by the help of the team chat you can keep your conversation organised as the conversation are saved and make it easy for you to find what you are looking for.

4. It offers the team inbox for all your communications

With the help of team Inbox you and your team can collaborate into one thread by answering all your incoming messages fast and efficiently, you can also switch from external communication into internal communication in one second for communicating with your team and colleagues, it also offers you to analyse the performance of your team and company with the help of inbox analytics.

5. It provides chatbots for automated communications.

Trengo offers strong chatbots that are ideal digital assistants; they assist you in answering commonly asked questions and can link leads 24/7. And it can be deployed on any channel by creating a single Chatbox that can be implemented on all of the contact networks, from Whatsapp to Telegram.

6. One powerful conversational API for all your channels

Trengo instantly responds to unique requests by granting the Flowbot access to external apps, and the dynamic material Flowboat automatically provides details about your customer's order status, current stock, and delivery dates. It also incorporates sidebar applications into the inbox and guides the word flow to be more efficient.

7.Better self-service for a more productive team

Trengo empowers your clients by writing insightful articles about your services and The perfect zero-touch customer service that saves your staff time while providing the ultimate customer experience.

Pricing and plans

Trengo is offered across four pricing plans, the free trial option is also available, and WhatsApp and bots with the optional add-ons for extra fees and a discount are also given for annual commitments.
 

Start – It cost around $8 per agent per month if billed monthly and $ 5 per agent per month if billed annually and has the features like a Help center, notes & tags with auto-replies facilities. It can be used for 2 channels including iOS & Android app.

Grow- It charges around $20 per month per user if billed monthly and $ 15 per agent per month if billed annually and includes the facilities like custom fields, Labels, Profiles and can be used for 5 channels.

Scale- It cost around $45 per user per month if billed monthly and $ 35 per agent per month if billed annually and includes the facilities like Flow & Chatbots, API, and WhatsApp with the quick replies and has bulk actions facilities, it can be used in the 50 channels.

Enterprise- It cost around $75 per user per month if billed monthly and $ 60 per agent per month if billed annually and includes the facilities like IVR’S, Enterprise Support and can be used for unlimited channels. Check for our exclusive Trengo coupons

Final Thoughts

Trengo is a versatile tool for managing all of your customer, partner, and team contact. The multi-channels team mailbox of Trengo allows  you to work with peers and can engage effectively with prospects and your clients through all available channel therefore it is well-suited for your remote work and your team coordination, and can help you in the increasing your sales.