Rahul A

01 Nov 2019


Bad servers and useless support

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I had migrated my site to Host4geeks a week back. My site had not been optimised -- It had a size of 3mb for home page and had very bad gtmetrix scores. This was the case since last 2 years and the site still loaded under 6 seconds. I had tried siteground and milesweb and was satisfied with them. Host4geeks offered a better plan on paper so I went ahead and migrated. They copied the code from milesweb server. The site now loaded in 29 seconds as compared to 6 seconds. Host4geeks blamed bad optimisation.. Their tech support is useless and beats around the bush. I had shown them the gtmetrix of old comparable plan on another host but they still gave the same excuse of non optimisation. .What their tech support could not give an answer for was- If a site is loading fine on another server and the code is copied from that server onto Host4geeks -- then why is it 5 times slow. I upgraded my plan to their wordpress plan but still the same loading time-- even though their resources were 2 times more than their old plan and even better than siteground and milesweb. They are a bunch of cheats and did not actually upgrade my plan- they just inflated the invoice to show that my plan was changed. I had a long ticket with them and their were very laid back in answering-- sometimes taking 15 hours to reply. It is shameless that they cheat so much. In the end after harassing for 5 days they refused to give money back.


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