More user reviews
Tech support was very patient
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I had problems with re-Delegation and DNS records but found it was also a crazy cache issue. Ubaid Cloudways Tech Support was very patient and helped me solve both problems.
hasan mohammed
26 Feb 2019
The best hosting & support
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Cloudways.com ....is the best Hosting,,,best speed for my website....best support team ...quick response ...they stay with me with Chat to solve my problems ....very thankful....for Cloudways Management , support team.....thank`s
GB Design Studio
25 Feb 2019
AWESOME Support team 10/10
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Love these guys! They always give 100% to help solve any issues we face. Great team 10/10 thank you!
alberto speggiorin
18 Feb 2019
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you rocks I am a developer and I can find all I need without the hassle of logging an ssh terminal: PHP in vars, caching system already in place, WordPress working very fast. All is really at hand and fast, a new app, scale server, etc… and it works! Plus prices keep on going down… we are so happy!
Best tech support i ever received in any hosting company
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I am a programmer myself and i know when i deploy websites i always get some unexpected issues. The first thing i love about cloudways is they only assign skilled technical people as 1st line support. So they already know all the lingo and technical terms without you feeling like there's a communication gap when you talk to people who are clueless about their own service. Secondly, and most importantly, they take responsibility to solve the problem. I don't know how many times i heard this bullshit "we're hosting company not our problem" . Cloudways NEVER tells me that. They will go above and beyond to troubleshoot weird wordpress plugin issues and application problems even if it may or may not be their problem. This support is nothing short of life saving when i have frustrating bugs that i tried forever to solve for websites in production. If you're a developer, and you need to support mission critical websites, you can't go wrong with cloudways really.
Kayode Abiola
13 Feb 2019
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The Customer Service is so superb. Emmad Abbasi did a great job ensuring that things work well and in resolving issues. The Tech team is so good. I encountered a very strange and unusual issue but Anas Moiz helped resolve it. He's a real solution provider.
George Syropoulos
13 Feb 2019
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We are using cloudways almost for two years. They provide a fast support, hosting based on top of the most well known cloud providers etc etc You can read all that to their website. As we can understand is somewhat as the man in the middle with the big cloud companies (which they have the policy do it yourself). We don't want to loose time with server setup, installations etc. We want quickly to deliver in a secure environment and any problem to be solved fast
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I have been using different hosting services for 6 years and believe me this is one of the best services in this price range and top cloud service providers
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Hosting my website on cloudways was an amazing experience. I hosted my website on cloudways on top of AWS generally AWS doesn't provide with standard technical support which was a great problem and I was not a system admin so that I can manage my website, it's speed, it's security. It was like impossible to do all that stuff at a time.
Kayode Abiola
05 Feb 2019
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The Customer Service is so superb. Emmad Abbasi did a great job ensuring that things work well and in resolving issues. The Tech team is so good. I encountered a very strange and unusual issue but Anas Moiz helped resolve it. He's a real solution provider.
Bhadrajith Prasanna
24 Jan 2019
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I stopped testing the site speed after moving my WordPress sites to Cloudways. The speed is really good and almost no downtime. You can easily clone apps to new servers with one click.
Tech support is very patient
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I had problems with re-Delegation and DNS records but found it was also a crazy cache issue. Ubaid Cloudways Tech Support was very patient and helped me solve both problems.
Angga Erlangga Sakti
21 Jan 2019
Great Support Experiences
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I was saved and helped by the support "Ubaid". He was helping me more than 3 hours and solved the most of my problem. The great efforts and time. Thanks to best support team. Cheers :)
Jamaila Anderson
17 Jan 2019
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Features and reliability of Cloudways is fantastic but their 24/7 live chat support is awesome.
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Awesome Hosting services. Thanks for the valuable insights Great informative services
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Cloudways rocks because it delivers on what it promises to provide. It's easy, it's quick, and it's cost-effective. I tried other free and paid-tier hosting solutions, and didn't find the right match of features for a lower price.
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I worked the last few weeks for Cloudways to move my old and complicated difficult server. Everything was hard at first, then I talked to Zeeshan Kareem who fixed everything in just a few minutes! I was getting frustrated because my server is so screwed up, but Zeeshan took control and fixed everything in no time at all. I will stay at cloudways because of top engineers such as Zeeshan Kareem!
Taylor Shearer
07 Jan 2019
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Twice, Ubaid was able to immediately identify and fix issues I had created and attempted to solve over 6 hours of work in migrating onto cloudways. I was about to give up on the transfer until he literally saved my day.
Aron Jay Oyong
01 Jan 2019
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Requested a payment extension for my dues and it was swiftly handled by M. Muneeb. Looking forward for more years of service with Cloudways!
Michael McCormick
16 Dec 2018
Excellent Support, Always Helpful and Professional
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I have multiple clients that I host on Cloudways over the past 3 years. They are always helpful, professional, and knowledgeable. I keep coming back to them because of the quality of their support. I've chatted with Umair many times and I'm never disappointed in the outcome. 10 stars all around!
Guilherme Nogueira
16 Dec 2018
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Excellent support From team cloudways
Most reliable and user friendly
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In my 6 years of managing and hosting websites with different vendors, Cloudways is probably the most reliable and user friendly platform so far! I see a lot of negative reviews and hate towards Cloudways but I don't understand the issues those people are having. Personally, I've faced issues only twice since I started using the service but the problem was resolved within an hour by their excellent support service. This is a highly recommended cloud hosting platform, and if unfortunately you run into any problem, just contact their support and you'll be good to go!
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Best platform layer on top of Digital Ocean,Simple to use, optimized stack
Ioanna Iliadi
03 Dec 2018
5
Excellent customer support
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Cloudways have the best customer support I have ever seen in a company. Today Ubaid helped me to resolve an urgent issue in my website. At the end I told him that he saved my life because the issue was urgent and I was stressed. I could have a heart attack because of this! So I consider that he saved my life.... Thank you thank you again
Rogerio Wilbert
02 Dec 2018
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I've been using the Cloudways service for over 1 year, and whenever I needed help uploading a new site or managing a new server or application, the Cloudways staff always helped me out. No matter the time. But last week (08/27) one of a customer's websites crashed, and I was on vacation with weak cell phone signal, so I got Skype on Shahzad from Cloudways and promptly solved my problem in a matter of minutes. Partnership and trust, Cloudways is the number one. Thanks.
Emma Mc Grath
30 Nov 2018
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Our site went down on a Sat morning just as we had sent out an email campaign to 2000 clients the night before - we had no developers on hand and had to totally rely on Walin and Hasan - who sorted everything for me - our server had been compromised and they hadn’t to move server, clone our applications, set up our applications, and helped me with DNS - amazing - can’t take these 2 guys enough! Saved my life!!!
Daniel John Odoh
28 Nov 2018
Fast Hosting and Great Support
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I have been using Cloudways for months now and so far so good, I am having a great experience. Fast servers, very friendly support, and very easy account navigation.
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The best cloud hosting server I have used and couldn't rate them higher. In the past 1.5 years and I haven't experienced any server issues from Cloudways and will definitely recommend them to anyone. If you are looking for a reliable cloud server with reasonable price and professional service, have a chat with Cloudways.
Nikko Fullstack
21 Nov 2018
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Ubaid was very responsive and very helpful which led to fixing my issue. Great job!
Excellent customer support
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My client want to setup a very fast website over any hosting and it was critical time for us as we have to find solution for him. After we register to cloudway, Emmad introduce to me as support executive and he suggested aws plan to us for the solution. Emmad not only provided quick help but was also with us till its completed. He stays available till late and be very responsive on my each concern over skype. Ahmad was also good, quick and responsive for some technical issues related to permisison, ssl, cdn etc.
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Its user friendly and easy to manage and support center ready to answer 24/7
Mohammed Shiraz Qamar
05 Nov 2018
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Customer was very patient and helped me resolve a rather difficult issue.
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Dont think twice, just go for Cloudways!..its worth it...they have got very intelligent expert Cloud Engineers - I was helped by Cloud Engineer 'Anas Moiz' by going out of the way...till he sorted my problem...What ever they say is true..what matters is reliable hosting these days..and it is one as they got reliable staff #amazingcloudways #awesomeanas
Very stable, reliable and fast hosting service.
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Very stable, reliable and fast hosting service. Console is missing a few intuitive elements to make it more easier and clear to use, but overall very good control panel. Support is always very helpful, gives examples and links to get issues solved ASAP. Very proud to be Cloudways customer.
Thomas Edwards
18 Oct 2018
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Fast, professional and overall quality support. 11/10
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Team was very responsive and very helpful to solved my problem. He is good!
Best Hosting I Have Ever Had
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At a personal level this is the best hosting I have had in the 20 years I have been building websites. The servers are fast (I have cloud hosting with another provider and even with all the extra CPU's and Ram that I can buy it doesn't come close to Cloudways). Tech support is responsive (no 20 minute waits). I like the chat feature as you can send screen shots etc. It may be a little different to other hosting plans that people might be used to as I have more experience in dealing with servers, ftp, .htacess A records etc. But support is excellent and the documentation is easy to follow if you have not done some of this before.
Irwin Binamungu
09 Oct 2018
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I have been with Anas since 02:00 P.M till now 22:50, Anas has helped me a lot and was kind enough not to get frustrated despite my many many questions. I am so glad that i am now hosting with Cloudways, this is my first week and i am liking my new environment. Big up and Jah Bless
support team here is amazing
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Love the control panel & that you can chose what provider your server is hosted at, but most of all, the support team here is amazing, live chat that they respond to in seconds, have so far helped out with every single issue that came up.
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Cloudways is one the best Cloud Services i ever used.
Michael Clark
15 Jun 2016
Top notch customer service
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Exceptional customer service and very technically proficient support makes Cloudways stand apart
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The ability for a digital agency like us to have lots of servers, from different providers, depending on the need, in one place.