Shockbyte VS RoxServers

Negative Reviews

it has been 12 hours since i submitted a ticket and it has been 24 hours since ya'll basically stole my money. you guys changed my IP address on your server side on accident and now i cannot even get in contact with you, i have reached out to you guys 4 times, i have been told my ticket has been expedited and i PAID FOR FAST TRACK, still nothing. pretty soon, i'm going to demand my money back and take my money else where. let me remind you, i paid for a service. it was messed up on your side. i even played by your little games and paid for it to be fast tracked and still have not gotten an answer. i feel scammed and have been stolen from, you all say 24/7 support which is not true and when you buy your service, you make us wait 18 hours and 34 minutes to get the thing running and then go a screw it up with the wrong IP address and now make me wait another 8 hours since i submitted the ticket and now your telling me 3-72 hours? even though i paid for fast track, this is what you guys call a bait and switch borderline false advertisement. too bad you guys already have my money, i wont be continuing the service when everything is done. make me wait more and i will call my bank and file fraud.... so you tell me, i pay for a service and its "time based".. but you guys make me wait 24+hours. either refund me those 24 hours you all stole from me or prorate me. i'm SHOCKed..

Posted -05 May 2020